Banks should ‘innovate’ for customers, not for themselves – Khaleej …

The single most frustrating experience for any customer transacting with a bank is dealing with poor customer service. Despite the global popularity of the oldest mantra, the customer is always right, and the belief that customer interest should guide core business processes, customer experience is often overlooked when launching new products and services.

Although a lot has been said about the

FULL ARTICLE https://www.khaleejtimes.com/business/banking-finance/banks-should-innovate-for-customers-not-for-themselves

Tagged:

Comments are closed.